Help & Support

Just a browser. Famori runs on any phone, tablet, or computer at famori.my. For a more app-like experience, add it to your home screen — on iPhone use Safari's Share menu → “Add to Home Screen”; on Android, Chrome will offer to install it.

Sign in at famori.my/signin with your email and password, or with Google. Forgotten your password? Use reset password and we'll email you a code.

If you started with Famori on WhatsApp and never set a password, message Famori “dashboard” and it will send you a setup link to create your login.

Open Settings → Members in your family dashboard, or just tell Famori “invite my wife” and it will walk you through it. Members without a phone number can be added and use the web app only.

Three things to check, in order:

• Notifications are on. Open the Notification settings in your family dashboard and enable notifications for this device. Each device needs enabling separately.
• On iPhone, install the app first. iOS only delivers web notifications to apps added to the home screen — Safari tabs will not receive them.
• Your timezone is correct. Tell Famori “my timezone is Kuala Lumpur” (or wherever you are). A wrong timezone is the usual reason a reminder fires at the wrong hour.

Tell it plainly — “that should be 7pm, not 7am” — and it will update the existing reminder rather than create a second one. If you keep seeing the wrong time, your timezone is probably unset; see above.

Say “turn off my morning brief” or “stop the daily feed”. You can also change the delivery time — “send my brief at 6:30am”.

It depends where you subscribed, and this matters:

• Subscribed on the web — open Settings → Billing in your family dashboard to change plan, update your card, or cancel.
• Subscribed inside the iPhone or Android app— your subscription is billed by Apple or Google, so it must be managed there: iOS Settings → your name → Subscriptions, or the Google Play app → Payments & subscriptions.

Same place you manage it, above. Your access continues until the end of the period you've already paid for — there's no proration and nothing is deleted when you cancel.

For web subscriptions, we refund within 7 days of a charge if the service hasn't been used significantly in that period — email dev@iristech.my and we'll sort it out within 24 hours.

Purchases made inside the iPhone or Android app are handled by Apple and Google, and refunds have to be requested from them — we have no ability to refund those on our side.

Nothing is gone. Your family's calendar, reminders, recipes, and tracker history all stay readable. What pauses is adding and changing things, and reminder delivery, until you start a subscription. Everything resumes exactly where it left off.

Email dev@iristech.my from the address on your account, or ask Famori in the app. We'll send your data in a standard format within 48 hours, in line with PDPA and GDPR data portability rights.

To delete a family and everything in it, open Settings → General in your family dashboard and use Delete Family. This is permanent — events, reminders, tracker history, and member records are removed and cannot be restored.

To delete your personal account entirely, email dev@iristech.my from your account address and we'll action it within 7 days.

Full detail is in our Privacy Policy, and the rules of the service are in our Terms of Service. In short: Famori stores only what you tell it, we don't sell your data, and parents keep full control over their children's information.

Check you're messaging the number Famori replied from originally, and that the number on your account matches the one you're sending from. If it's still quiet, the web app always works — sign in at famori.my and use the in-app chat, then email us so we can look at the delivery logs.

No. Famori is a full web app on its own — WhatsApp is an optional extra channel for families who prefer to chat where they already are.

Email dev@iristech.my with what you asked Famori, what you expected, and what happened instead. A screenshot and the rough time it happened help us a lot — we can trace the exact conversation and usually tell you what went wrong the same day.

Correct it in the chat and Famori will fix the entry. Famori is built for family organisation, not medical, legal, or financial advice — for anything in those areas, please talk to a qualified professional.